Question 1

What is Dwellr?

Accepted Answer

Dwellr is a change-of-tenancy service provider offering a full suite of tools designed to save letting agents time, reduce admin, and streamline tenant onboarding. From utility notifications and tenant referencing to AML Checks and Partner Rewards, Dwellr brings everything under one roof.

Question 2

What services does Dwellr provide?

Accepted Answer

We offer a comprehensive range of services including:
 • Automatic utility notifications (gas, electricity, water, council tax)
 • Tenant switching via switch-it.co.uk
 • Tenant referencing (Bronze, Silver, Gold levels)
 • AML validation checks
 • Company let reference reports
 • Broadband and bills packages for tenants
 • API integration with leading property software
 • Free access to our Occupy it platform if you don’t have your own system

Question 3

How does the free utility notification service work?

Accepted Answer

When a tenancy changes, we automatically notify relevant suppliers—gas, electricity, water, and the local council—saving your branch admin time and minimising errors.

Question 4

How does tenant switching work?

Accepted Answer

Tenants can choose from a wide range of competitive suppliers through our own switching site, www.switch-it.co.uk.(http://www.switch-it.co.uk/)
If they switch, your branch earns credits towards Dwellr services through our Partner Reward Scheme.

Question 5

What is included in your tenant referencing service?

Accepted Answer

We provide three levels of referencing — Bronze, Silver, and Gold — depending on the depth of checks you require.
You control the assessment criteria (rent-to-income ratios, guarantor policy, decision-makers, reminders, etc.) and we handle the processing.

Question 6

Do you offer AML checks?

Accepted Answer

Yes. Our AML Validation service fully complies with JMLSG electronic verification standards.
We cross-check multiple data sources including credit headers, electoral roll, identity registers, mortality records, and sanctions lists.
Cost: £4 + VAT per check.

Question 7

Do you integrate with property management software?

Accepted Answer

Yes. We work with leading software providers to automate the flow of tenant data directly into Dwellr.
 Setup takes around three minutes, and if your provider isn’t already connected, we’ll work with them to build a link.

Question 8

How much time can Dwellr save my branch?

Accepted Answer

By removing repetitive admin tasks like utility notifications, referencing processing, and manual data entry, branches typically save hours each week—allowing staff to focus on tenants, landlords, and revenue-generating tasks.

Question 9

How do I get started with Dwellr?

Accepted Answer

Simply complete our sign up form. We’ll set up your branch, connect your software (if applicable), and get you live within minutes.

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